Frequently Asked Questions

Orders & Delivery

How long does delivery take?

We deliver across Pakistan within 3–5 working days. Major cities like Lahore, Karachi, and Islamabad typically receive orders within 2–3 days.

Do you offer free delivery?

Yes! We offer free delivery on all orders over PKR 2,000.

Can I track my order?

Yes! Once your order is shipped, you'll receive a tracking number via SMS or email so you can follow your parcel every step of the way.

Products

Are StarMamas products safe for my baby?

Absolutely. All our products are carefully selected and quality-tested to ensure they are gentle, safe, and suitable for mamas and babies.

How do I use the nursing pillow?

Our nursing pillow is designed to wrap around your waist to support your baby during feeding. It helps reduce arm and back strain, making nursing more comfortable for you both.

What size support wrap should I order?

Our support wraps are adjustable and designed to fit most body types. If you're unsure, feel free to contact us and we'll help you find the right fit.

Returns & Replacements

What is your return policy?

We offer a 7-day replacement policy for any manufacturing defects. If you receive a damaged or faulty product, simply contact us within 7 days of delivery and we'll sort it out right away — no stress!

How do I request a replacement?

Just reach out to us via phone or email with your order number and a photo of the issue, and our team will take care of the rest.

Contact Us

How can I reach StarMamas?

📞 Phone: 03267891234
📧 Email: supportmamas@gmail.com
We're available Monday to Saturday, 9:00 AM – 6:00 PM.